Let’s talk about web sites — or more to the point, web development and the transparent integration of web technologies. Sounds like fun, right? Well, as anyone who’s had a conversation with me will tell you, I’m a fan of analogies. So let’s skip all the tech jargon and internet whoodoo-voodoo, and begin with something we can all relate to.
Not a pretty picture, now is it?
Imagine for a moment that your web site is a work of art. No, literally — a painting, a meticulously crafted and refined masterpiece. Let’s say you have the perfect place on your wall to display it, somewhere your audience can view it in all its glory.
Now, this is where I come in. I’m the guy in charge of hanging paintings.
There are many different ways I can go about mounting your artwork. I can stand in front of it, holding it against the wall. I could crouch under it, resting it on my neck and shoulders. I might be able to stand next to it with my arms around it. All of the above get the job done but they all suffer from the same problem: The audience can’t enjoy the work because I am literally in the way. My presence is a distraction from the experience.
Fitting Group met with the Comcast folks last week and learned all about the cool stuff coming down the pike for advertisers — both online and on cable TV. What we learned was that upcoming innovations clearly point to Comcast’s understanding that in today’s world, TV must learn to play the instant-gratification game in order to keep up and attract young audiences.
Most advertisers are familiar with Comcast’s On Demand service, which was its first attempt at providing subscribers with more in-depth information on a product or service. This was a good start, but it didn’t compare to the “seek-n-find” capability of the Internet. Well, in the very near future, subscribers are going to be able to push a button on their digital cable TV remote when they see an advertisement to instantly (with a double opt-in “yes” feature) request that coupons or additional information be sent to them via snail-mail or email.
This capability will open up endless possibilities for advertisers — if subscribers actually do it. As with anything else, it will take time to catch on. But, when it does, it will become as second nature as setting your DVR to record The Bachelor (by the way, you will also be able to hit a button on your remote when you see a promo for The Bachelor to signal your DVR to record it for you — instantly!). Technology and advertising — I LOVE IT!
No matter how good your marketing efforts are, if you don’t follow through — if you have a poor customer relationship management (CRM) process — you aren’t likely to see the results you dream about.
Spending your precious resources of time and money on generating leads and then failing to work at converting those leads to customers is almost as crazy as running really good advertising that attracts “shoppers” and then being closed for business. As in the movie Groundhog Day, in which the protagonist played by Bill Murray wakes up every morning only to find that it’s still yesterday, a marketer who lets leads fall through the cracks is doomed to a never-ending loop of unqualified lead generation. (more…)
Being of the Millennial generation persuasion, when I tune in to watch my favorite TV shows, I usually do so by means of my PC’s DVR capabilities. The primary benefit of this technology is the ability to skip commercials. Maybe I shouldn’t admit to this given the field I’m working in, but how many times can a guy my age sit through a Viva Viagra ad before it becomes unbearable? Answer: once.
Anyway, sometimes I find myself multitasking during a prerecorded episode of Mythbusters or 30 Rock and because my focus is elsewhere, the commercials just don’t get skipped. Ironically, this is where I am most susceptible to television advertising, because it’s the simple messages that I notice peripherally that snap me out of the zone.
Such was the case when a commercial for Big Red came on. You know Big Red, right? Of course you do. It’s the Cinnamon Gum that promises long-lasting fresh breath. You probably know that because if you were alive in the 1980’s, you also remember this:
Fitting Group met with the 
No matter how good your marketing efforts are, if you don’t follow through — if you have a poor customer relationship management (CRM) process — you aren’t likely to see the results you dream about.